EMERGENCY & URGENT CARE

Emergency & Urgent Care for Dogs and Cats

Poisoning, trauma, seizures, breathing trouble, sudden collapse. Our emergency team is in the building around the clock, and you never need an appointment.

Open 24/7 · No Appointment Needed

THE SHORT ANSWER

Should you come in right now?

Come in now if your pet is struggling to breathe, bleeding heavily, seizing, collapsed, straining to urinate without producing anything, or may have swallowed something toxic. Those cannot wait until morning. If you are not sure how serious it is, call us and a doctor will talk it through with you before you drive over. When in doubt, come in.

How an emergency visit works

An emergency is anything that cannot safely wait for your family veterinarian. Urgent means your pet needs to be seen today, but is stable enough to wait a short time. Greenlight treats both, in the same building, with the same team and the same equipment.

01

Walk in, any hour

Our doors are open 24 hours a day, 365 days a year, holidays included. No appointment and no referral needed.

02

Triage in minutes

A veterinary technician assesses your pet the moment you arrive. The sickest patient is always seen first, regardless of arrival order.

03

Exam, diagnostics, plan

Our veterinarian examines your pet, runs blood work or imaging in house when needed, and explains what is happening in plain language.

04

Treatment and updates

You approve the plan and the estimate before we begin. Then we treat your pet, and we keep you updated until you go home.

When to bring your pet in right away

These are the signs our emergency doctors want to see immediately, at any hour.

Labored breathing, choking, or gums that look blue, gray or white

A seizure, or more than one seizure in 24 hours

Hit by a car, a fall from height, or a bite wound

Bleeding that does not stop with firm pressure

Ate chocolate, xylitol, human medication, rat bait or an unknown plant

A male cat straining in the litter box with nothing coming out

A hard, swollen belly with retching that brings nothing up

Sudden collapse, extreme weakness, or not responding to you

What to expect when you arrive

Walk in and tell the front desk what happened. That is all we need to get started. A technician takes your pet back for triage within minutes while you finish checking in. Critically ill patients are stabilized first, before anything else is discussed. Once your pet is stable, the doctor comes out and walks you through what they found, what they recommend, and what it will cost.

Triaged in minutes

A technician assesses your pet as soon as you walk through the door.

A doctor on site 24/7

There is always an emergency veterinarian in the building.

Estimate before treatment

You see the cost and approve the plan before treatment begins.

Inside our emergency

Real photos of the hospital, the team and the equipment your pet will be in front of.

Veterinary technician comforting a golden retriever puppy resting in a hospital kennel
Two veterinary staff members treating a small Yorkshire terrier at a treatment station
Veterinarian and veterinary technician examining a whippet with a stethoscope in the treatment area
Veterinary staff running in-house bloodwork at the lab bench during a treatment shift
COST & PAYMENT

What it costs, and how you can pay

You get a written estimate before treatment begins, and our team goes through it with you line by line.

We work with CareCredit, Cherry, Scratchpay, and Trupanion so that cost doesn’t get in the way of care.

Credit & debit cards

Cash

CareCredit

Cherry

Scratchpay

Trupanion

Available at all Greenlight hospitals

Every Greenlight Pet ER offers emergency and urgent care, 24 hours a day. Each hospital has its own direct line.

The Woodlands, TX

7901 Research Forest Dr Suite 1100, The Woodlands, TX 77382

Plantation, FL

1811/1819 North Pine Island, Plantation, FL 33322

Lake Nona, FL

11739 Narcoossee Rd Suite 110, Orlando, FL 32832

Ocoee, FL

1555 Boren Dr, Ocoee, FL 34761

Jacksonville, FL

14985 Old St. Augustine Rd Units 106 & 107, Jacksonville, FL 32258

Partner Program

Get Started Today

Our team will reach out within one business day.

No cost. No exclusivity. Just a better partnership.