Open 24/7
14985 Old St. Augustine Rd Units 106 & 107, Jacksonville, FL 32258
Manager
Nicole Madden
With years of experience in veterinary hospital management, she’s known for building strong teams, creating supportive work environments, and making sure both staff and clients feel seen, heard, and taken care of. Nicole brings a calm confidence to high-pressure moments and a creative edge to everything she does. She leads with honesty, empathy, and accountability. Whether she’s streamlining hospital systems, mentoring new team members, or advocating for patient care, Nicole shows up fully and authentically. Outside the hospital, she’s a devoted mom and wife, a lifelong learner, and someone who isn’t afraid to reinvent herself. At home, she shares life with two dogs, a cat, a parrot, a snake, and a tarantula. Proof that her love for animals runs deep (and a little wild)!
Medical Director
Dr Joni Shimp
Dr. Joni Shimp, with over 20 years in veterinary medicine, surgery, and animal behavior, earned her DVM from North Carolina State University. She founded Cape Fear Raptor Center and excels in leadership, client care, and hospital management.







